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POLYCOM PREM 1 YR VORTEX EF2211

Vendor: POLYCOM

Description:

Optimize your collaboration environment to deliver the most benefit to your business. As a Polycom support customer, you have access to the world's foremost conferencing and collaboration support experts to provide fast, accurate solutions to operational problems.

Specifications are provided by the manufacturer. Refer to the manufacturer for additional explanations.

Basic
Brand Name: Polycom
Product Type: Service
Provided Support: New Releases Update
Parts Replacement
Technical Support
Web Knowledge Base Access
Service Availability Days: 5
Service Availability Hours: 9
Service Duration: 1 Year
Service Location: On-site
Service Type: Maintenance
General Information
Brand Name: Polycom
Manufacturer Part Number: 4870-00032-112
Manufacturer Website Address: http://www.polycom.com
Manufacturer: Polycom, Inc
Product Type: Service
Service Name: Premier
Service Information
Product Supported:
  • VORTEX EF2211 1YR
Provided Support: New Releases Update
Parts Replacement
Technical Support
Web Knowledge Base Access
Service Availability: 9 x 5
Service Description: 9x5
Service Details:
  • Unlimited Telephone Technical Support throughout your workday - Access to our technical support hotline during local business hours, Monday through Friday (excluding holidays).
  • Advance Parts Replacement full replacement of all covered failed components shipped for next business day delivery. Customs delays may affect actual delivery time in certain regions.
  • Software Updates upon release to correct any software errors that prevent the system from performing to published specifications, as required.
  • Software Upgrades major feature and functionality releases. Upgrades are available upon release.
  • On-line Support access via the World Wide Web to extensive technical information on Polycom products, including a search and query function on the Knowledgebase, technical bulletins, tech tips and frequently asked questions.
  • Test Facility face-to-face testing can be scheduled during local business hours (except holidays) with our technical support engineers, or take advantage of our around-the-clock video test facility with continuous motion and sound sources for quick, easy confidence checks.
Service Duration: 1 Year
Service Location: On-site
Service Main Type: Maintenance
Service Response Time: Next Business Day
Service Sub Type: Electronic and Physical

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